Field Service (FS) Pro is a complete online/offline mobile solution designed to optimize field service performance, increase efficiency of field staff and provide a higher level of customer satisfaction. Through a natural workflow, technicians and engineers in the field will have an application built to support the way they work. With FS Pro critical job and solution information is available to them when they need it. This helps field staff to make better decisions and provide a higher level of service to customers. Additionally any new knowledge learnt whilst performing service is captured and shared, providing continuous knowledge flow in to the organization. Finally, FS Pro improves the speed and accuracy of billing by capturing labor, parts and expenses, along with customer signature, at the time services are performed. Invoices can even be sent before the technician leaves the customer site. These key elements of FS Pro will help take your field service organization to the next level.
Leveraging our many years of field service process and technology experience, our team at Accrete Solutions designed FS Pro as ready-to-deploy field service app with the following features that support increased, efficiency, performance, and customer satisfaction:
• Customer information review and updates
• Customer Equipment/Serial number history
• Acceptance of assigned field service orders
• Directions to customer locations with GPS and map integration
• Warranty and contract entitlements
• Work instructions
• Parts ordering
• Capturing Resolution and Completion of Service Order
• Time and Expense capturing
• Electronic customer signatures
• Offline Field Service order creation
• Service report and invoice emailing
• Accrete Solutions framework for extending enterprise systems from SAP, Salesforce, Microsoft, Oracle and others to mobile employees